Last Updated: March 2025

Welcome to Cakes by Thierry (referred to as “we,” “us,” or “our“). Your privacy is important to us, and this policy explains how we collect, use, and protect your personal data.

1. Information We Collect

When you interact with our website (https://cakesbythierry.com.au/), we may collect the following personal data:

A. Order & Account Data

• Order Information: Name, email address, phone number, billing/shipping address.
• Account Data (if applicable): Login credentials, order history.
• Payment Information: Processed securely via Stripe, Square, and WooPayments—we do not store payment details.

B. Contact Form Data

When you submit a message via our contact form, we collect:

• Your Name
• Your Email
• Phone Number
• Date of Event
• Number of People
• Occasion Type (e.g., birthday, wedding)
• Allergy Information (if provided)
• Message Content

Why We Collect This: We use this data to respond to inquiries, provide quotes, and offer personalized recommendations for our cakes.

C. Website Analytics & Cookies

We use Google Analytics and Google Search Console to collect browsing data, including:

• IP address
• Browser type
• Pages visited
• Time spent on the website

Opting Out: You can disable cookies in your browser settings. To opt out of Google Analytics tracking, visit Google’s opt-out page.

2. How We Use Your Data

We process personal data for the following purposes:

• To process and fulfill orders.
• To respond to contact form inquiries and provide quotes.
• To send marketing emails (if opted in).
• To improve our website and understand customer behavior via Google Analytics.
• For legal and security purposes.

3. Data Sharing & Third Parties

We do not sell or share your personal data. However, we use trusted third-party services:

• Payment Processors: Stripe, Square, WooPayments (for secure transactions).
• Analytics Services: Google Analytics and Google Search Console.

4. Marketing & Communications

• We send marketing emails only if you opt in.
• You can unsubscribe anytime by clicking the unsubscribe link in emails or contacting us at info@cakesbythierry.com.au.
• We may use customer data for remarketing in the future (e.g., Google Ads).

5. Your Rights (GDPR & Australian Privacy Act)

If you are an EU resident, GDPR grants you the right to:

• Access your personal data.
• Request correction or deletion.
• Withdraw consent for data processing.

For data requests, email us at info@cakesbythierry.com.au.

6. Data Security

We implement security measures to protect your personal data, including:

• Secure HTTPS encryption on our website.
• Payment data handled by PCI-DSS compliant providers (Stripe, Square, WooPayments).

7. Changes to This Policy

We may update this Privacy Policy. Any changes will be posted on this page, with the last updated date at the top.

8. Contact Us

For privacy-related questions, contact us at:

Email: info@cakesbythierry.com.au
Website: https://cakesbythierry.com.au/