Returns, Refunds & Cancellation Policy

At Cakes by Thierry, every cake and dessert is freshly prepared with care. Due to the perishable nature of our products, we have specific conditions regarding cancellations, refunds and returns.

Returns

As our products are freshly made food items, we do not accept returns or exchanges for change of mind, incorrect selections or personal taste preferences.

This does not affect your rights under Australian Consumer Law.

Order Cancellations

We understand that plans can change.

• More than 48 hours before collection: Customers may request a cancellation and refund, provided preparation has not commenced and non-recoverable costs have not been incurred.

• Within 48 hours of collection: Change-of-mind cancellations are generally non-refundable, as ingredients and preparation may already have been arranged.

• Custom and personalised cakes: Cancellation requests will be assessed individually based on preparation already completed and costs incurred.

Any applicable refund will be assessed fairly and in accordance with Australian Consumer Law.

Changes to Orders

Requests to change cake designs, flavours, sizes, inscriptions or collection dates must be made as early as possible.

We will do our best to accommodate changes, but cannot guarantee modifications once preparation has commenced.

Additional charges may apply to requested changes.

Damaged or Incorrect Orders

Please inspect your order at the time of collection.

If your cake or dessert is damaged, defective or significantly different from what was ordered, please contact us as soon as possible at info@cakesbythierry.com.au.

Where possible, include photographs and your order number so we can investigate the issue.

Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include a replacement, refund or another legally required remedy.

Collection Policy

All orders are available for collection from Jimmy's Deli, Yarraville, Victoria.

Customers must select their preferred collection date and time when placing their order.

Please collect your order during your selected collection window.

If you are unable to collect your order, contact us as soon as possible.

Due to the perishable nature of our products, orders not collected at the agreed time may not be suitable for collection at a later date.

Missed collections resulting from customer circumstances are generally not eligible for change-of-mind refunds, subject to Australian Consumer Law.

Food Storage and Handling

Once collected, customers are responsible for transporting, storing and handling their cakes according to the instructions provided.

We recommend transporting cakes on a flat, stable surface and refrigerating products where instructed.

We cannot accept responsibility for damage caused by improper handling or storage after collection, except where required by law.

Refund Processing

Approved refunds will generally be issued to the original payment method.

Please allow approximately 5–10 business days for your bank or payment provider to process the refund.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to customers under applicable consumer protection laws.

Contact Us

For cancellation requests, order changes or concerns about your purchase, please contact:

Cakes by Thierry

Email: info@cakesbythierry.com.au

Collection Location: Jimmy's Deli, Yarraville, Victoria, Australia