Shipping & Collection Policy – Cakes by Thierry

Last Updated: 28 October 2026

1. Pickup Only – No Delivery Available

Cakes by Thierry currently operates on a collection-only basis.

We do not offer shipping, courier services or home delivery.

All cakes, desserts, pastries and other products purchased through our online store must be collected from our designated collection location.

2. Collection Location

All orders are available for collection from:

Jimmy's Deli

Yarraville, Victoria, Australia

Customers will receive an order confirmation containing their order details and selected collection date and time.

3. Collection Days and Hours

Our standard collection times are:

Tuesday to Sunday: 10:00 am – 2:00 pm

Monday: Closed

Customers must select an available collection date and time when placing their order.

Collection outside these hours is available only if agreed upon in advance by Cakes by Thierry.

4. Minimum Order Notice

All standard online orders require a minimum of two days' advance notice.

Customers must select a collection date that meets this minimum notice period.

Custom cakes, tiered celebration cakes and other specialised orders may require additional preparation time.

We recommend contacting us as early as possible for large or complex orders.

5. Order Confirmation

Once an order has been placed and payment has been successfully processed, customers will receive an order confirmation by email.

Customers should carefully review their order details, including:

• Product selection and quantity

• Cake size, flavour and design

• Personalised messages or inscriptions

• Collection date and time

• Contact information

If any information is incorrect, please contact us as soon as possible.

6. Late or Missed Collections

Customers are responsible for collecting their orders at the agreed date and time.

If you are running late or unable to attend your scheduled collection, please contact us as soon as possible.

We will make reasonable efforts to accommodate late collections where possible.

Due to the perishable nature of our products, we cannot guarantee that orders will remain suitable for collection after an extended delay.

Orders that are not collected due to customer circumstances are generally not eligible for change-of-mind refunds, subject to Australian Consumer Law.

7. Transportation and Handling

Once collected, customers are responsible for transporting their cakes and desserts safely.

We recommend:

• Transporting cakes on a flat, stable surface.

• Keeping cakes away from direct sunlight and excessive heat.

• Using an air-conditioned vehicle during warm weather.

• Following all refrigeration and storage instructions provided.

• Avoiding sudden movements or placing cakes on uneven surfaces.

Cakes by Thierry is not responsible for damage caused solely by improper transportation, handling or storage after collection.

This does not limit any rights under Australian Consumer Law.

8. Changes to Collection Dates

Requests to change collection dates or times must be made as early as possible.

We will endeavour to accommodate changes where production schedules and product availability permit.

Changes cannot be guaranteed once preparation has commenced.

Please refer to our Returns and Refunds Policy for cancellation and refund conditions.

9. Incorrect or Damaged Orders

Customers are encouraged to inspect their orders at collection.

If an order is incorrect, damaged or does not meet applicable consumer guarantees, please notify our team as soon as possible.

We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.

10. Contact Information

For questions regarding collection arrangements or changes to your order, please contact:

Cakes by Thierry

Operated by Eleni's Kitchen & Bar Pty Ltd

ABN: 88 614 965 132

Email: info@cakesbythierry.com.au

Collection Location: Jimmy's Deli, Yarraville, Victoria, Australia